Black garage doors

Frequently asked questions

Purchasing

• Can I buy products directly from you?

  All C.H.I. doors, replacement parts, and accessories are sold through our network of C.H.I. dealers. They’re dedicated professionals who install and service our doors with the same quality and workmanship we use to manufacture them. Find a local dealer.

Paint

• How should I paint my door?

  Most of our doors come painted, but if you’d like to paint an unfinished door or give a pre-painted door another coat, please read our guide for detailed instructions. The painting method varies significantly depending on the material your garage door is made from, so choose the method that matches the material.

• Where can I find touch-up paint for my door?

  Your local C.H.I. dealer can provide you with touch-up paint for every standard door color.

• How do I touch up my Accents Woodtones door?

  Touch-up kits are available for each of our Accents Woodtones. Please contact your local C.H.I. dealer for touch-up paint. Find a local dealer.

• Where can I find paint formulas for my C.H.I. door?

  We work with Sherwin-Williams Paints to determine our color formulas and recommend paint for each standard door color. Download the color formulas worksheet for more information.

• Can I order my C.H.I. door in a custom color?

  Yes! We offer in-house powder coating in 188 colors. We can also color match and create custom colors – this may increase lead times and cost, but your local dealer will be able to confirm. Availability varies by model. Get in touch with your local dealer to find out more.

Warranty

• What’s the warranty for my C.H.I. door?

  We provide a limited lifetime warranty on our doors. This varies by model. You can find more information on our warranty page.

• Do I need to register my door for the warranty?

  No, you don’t need to register your door. All the information necessary for a successful warranty claim can be found on your original purchase receipt. Claims are processed using the door code assigned to your door when it is ordered.

• How do I submit a warranty claim?

  To submit a warranty claim, please contact your local dealer.