High-Performance

Frequently asked questions

Purchasing

• Can I buy products directly from you?

  All C.H.I. doors, replacement parts, and accessories are sold through our network of C.H.I. dealers. They’re dedicated professionals who install and service our doors with the same quality and workmanship we use to manufacture them. Find a local dealer.

Warranty

• What’s the warranty for my C.H.I. door?

  We provide a limited lifetime warranty on our doors. This varies by model. You can find more information on our warranty page.

• Do I need to register my door for the warranty?

  No, you don’t need to register your door. All the information necessary for a successful warranty claim can be found on your original purchase receipt. Claims are processed using the door code assigned to your door when it is ordered.

• How do I submit a warranty claim?

  To submit a warranty claim, please contact your local dealer.

Energy

• Does my door qualify for a tax credit?

  No – the tax credit for purchasing insulated garage doors expired on December 31, 2010.

• How do I obtain LEED documentation for my door?

  If you require LEED documentation, your local dealer will help you.

Installation/operating

• My door is not functioning properly. Who do I contact?

  We’re sorry to hear you’re having problems with your door. Please contact your local dealer who’ll be happy to arrange a service to assess the problem.

Financing options

• Can I buy a door on finance?

  Yes. We offer simple, convenient financing for homeowners. Your local dealer can talk you through financing options.

Openers

• What brand of commercial openers do you offer?

  We’re proud to offer commercial openers from LiftMaster, McKeon, Micanan, and Somfy.

• How do I get my opener serviced?

  Please contact your local dealer for service on openers purchased from C.H.I. Overhead Doors.

Wind load

• Do you offer wind load products that meet Miami-Dade certification requirements?

  We offer a variety of wind load products and continue to expand our offerings in this area, but we don’t currently hold Miami-Dade certifications.