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ORLANDO, FL

Orlando World Center Marriott

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2018 AGENDA

All events at the World Center Marriott unless otherwise noted.

Download A Printable Agenda

Download The Course Descriptions

Wednesday, February 28th

Day 1 Agenda

1:00 PM - 9:00 PM

Time Agenda
1:00 PM - 5:00 PM New Dealer Training (by invite only for new dealers)
1:00 PM - 5:00 PM IDEA Testing
4:00 PM - 6:00 PM Early Registration
7:30 PM - 9:00 PM Meet and Greet Event
Thursday, March 1st

Day 2 Agenda

7:00 AM - 10:00 PM

Time Agenda
7:00 AM Registration Opens
8:00 AM - 5:00 PM Exhibits Open
7:00 AM - 8:00 AM Breakfast
8:00 AM - 8:50 AM Kickoff Meeting
Join us for a kickoff event you won’t want to miss. We will be welcoming guest speaker, John Formica as he delivers his unique and memorable program of If Disney ran your business what would it look like?
9:00 AM - 10:00 AM Education Breakout 1: (choose one of the three courses to attend below)
1. Commercial Business & Service: Gateways to Growth
2. How to Hire Magical People
3. Capturing Customers and Winning the Deal with the C.H.I. Hub & the New DoorVisionsTM Configurator
10:10 AM - 11:10 AM Education Breakout 2: (choose one of the three courses to attend below)
1. Selling to Women: Is it really different, selling to women vs selling to men, hmm...
2. I Wish I Thought of That! Field-Proven Marketing Ideas to Crush the Competition
3. Understanding and Selling New Operator Technology
11:20 AM - 12:20 PM Education Breakout 3: (choose one of the three courses to attend below)
1. Are you Losing Money? Identify pitfalls and opportunities to effectively price your products
2. Wind Codes – Transferring Pain to Profit
3. Capturing Customers and Winning the Deal with the C.H.I. Hub & the New DoorVisions Configurator
12:20 PM - 1:20 PM Lunch Break
1:30 PM - 2:30 PM Education Breakout 4: (choose one of the three courses to attend below)
1. Commercial Business & Service: Gateways to Growth
2. How to Hire Magical People
3. I Wish I Thought of That! Field-Proven Marketing Ideas to Crush the Competition
2:40 PM - 3:40 PM Education Breakout 5: (choose one of the three courses to attend below)
1. Capturing Customers and Winning the Deal with the C.H.I. Hub & the New DoorVisions Configurator
2. Are you Losing Money? Identify pitfalls and opportunities to effectively price your products
3. Understanding and Selling New Operator Technology
3:50 PM - 4:50 PM Education Breakout 6: (choose one of the three courses to attend below)
1. Commercial Business & Service: Gateways to Growth
2. Selling to Women: Is it really different, selling to women vs selling to men, hmm...
3. Wind Codes – Transferring Pain to Profit
6:30 PM - 10:00 PM Awards Dinner Event
Join us for a formal and fun dinner event as we recognize and celebrate our dealers 2017 achievements! Doors will open at 6:30 and dinner will be served at 7 o’clock.
Friday, March 2nd

Day 3 Agenda

7:00 AM - 11:00 PM

Time Agenda
7:00 AM Registration Opens
8:00 AM - 1:00 PM Exhibits Open
7:00 AM - 8:00 AM Breakfast
8:00 AM - 12:00 PM General Session
Our general session will include the latest trends in market growth and the C.H.I. outlook for 2018. This morning general session will also include our guest keynote speaker, Nancy Friedman, as she delivers a powerful and engaging workshop on customer service, brand and customer loyalty.
12:00 PM - 1:00 PM Lunch
1:30 PM - 3:30 PM Round Table Event: (Optional)
This is a networking opportunity for you to connect with other dealers in a moderated forum.
7:30 PM - 11:00 PM Off-site Exclusive Event!
Join us at our off-site after hours event at Universal Studio’s Marvel Superhero Island® We will have a street party, fantastic entertainment including superheroes to meet and greet and exclusive rights to attractions including The Amazing Adventures of Spider-Man®, The Incredible Hulk Coaster® and Doctor Doom’s Fearfall®! This is an event you will NOT want to miss!!

Keynote Speakers

This year we have 2 guest speakers presenting on topics you will not want to miss.

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John Formica

John Formica is a leading authority on tourism, hospitality and service industries alike. Guiding companies on how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.

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Nancy Friedman

Nancy Friedman is one of the country’s foremost experts on customer service, communications and telephone skills and the President of Telephone Doctor in St Louis, MO. Telephone Doctor helps companies communicate better with their customers and coworkers.

The Venue

Escape to one of the premier resorts in Orlando, Florida

Discover a world of possibilities when staying at Orlando World Center Marriott. As one of the most convenient resorts in Orlando, we offer amazing on-site amenities as well as a shuttle service to Walt Disney World®. Stop by Falls Pool Oasis, featuring two 200-foot waterslides, a 90-foot speed slide, kid’s splash park and nightly laser light show, or enjoy a round of 18 holes at our championship golf course and golf instruction at Jack Nicklaus Academy. Travelers can dine at our 10 restaurants and lounges, relax with a massage at the full-service spa, or take advantage of our state-of-the-art fitness center. At Orlando World Center Marriott, our world is yours.

FAQs

General Show Information

Will I be able to take the IDEA test at the event?

Yes, a representative from IDEA will be present. Please contact Deb Welhener at dwelhener@longmgt.com to reserve your spot for the exam. Testing will be on Wednesday, February 28th from 1-5pm at the World Center Marriott Hotel.

Who should attend the show?

Owners/Managers, Installers, Marketing/Sales, etc. The Dealer Meeting is designed for all areas of your business! The education courses and all of the new C.H.I. dealer tools that will be announced, are useful and will help everyone in your business run at their full potential!

Are children allowed to attend the event?

Yes, they are welcome to attend. C.H.I. is about family! During education courses, we encourage family members to experience the full list of activities at the hotel. It truly is a resort and has a lot to offer!

What do I wear?

Business casual for all meetings. Our Awards Dinner event is a nice formal event. Black tie is not required, but dress clothes are preferred.

Registration Information

When is the last day to register?

February 7th is the last day to register for the event.

I think I’ve already registered? How do I verify my registration?

Double check your email. Registrations are made through Eventbrite and once you have completed your registration you should receive a confirmation email.

How do I make changes to my registration information prior to the show?

Contact Leslie Karcher at lkarcher@chiohd.com.

IDEA Testing

IDEA Testing will be on Wednesday, February 28th from 1-5pm at the World Center Marriott Hotel. Sign up below to reserve your spot.

Register For IDEA Testing