Terms & Conditions


Qualifying Products, as defined below, must be obtained from a C.H.I. Overhead Doors Authorized Dealer located in the 50 United States or Canada. C.H.I. reserves the right to change the Terms and Conditions of this refund request or modify or end this request process at any time and without notice. This offer is for end-user customers only.

QUALIFYING PRODUCTS: Only C.H.I. Overhead Doors Endurance Package is eligible. The Endurance Package is available on the following models: 2216, 2217, 2283, 2284, 2294, 2294 Flush, 2296, 2298, 4216, 4283, 5216, 5283, 5916, 5983 and 2700 series. This process also excludes any purchases before 07/01/2014 and anything purchased after 09/30/2014.

PROOF OF PURCHASE: Submit proof of purchase consisting of the itemized, dated sales receipt(s) showing product(s) purchased, the selling entity’s name and address, and the prices paid for the qualifying products. Handwritten receipts will not be accepted. Order acknowledgments, packing slips, and purchase order copies are not valid.

CLAIM PROCEDURES: Claims must be submitted via mail or fax within 14 days from the end date [10/14/14] of the promotion. Duplicate or incomplete authorization forms will not be honored. Mail or fax the completed original claim form and a copy of the sales receipt. Refund Visa® Gift Cards will only be mailed to an address located within the 50 United States or Canada. It may take up to six (6) weeks after submission of a completed claim that is made in accordance with these terms to receive your Visa® Gift Card. Mail to: C.H.I. Overhead Doors, P.O. Box 260, Arthur, IL 61911 or fax to 1-800-738-5006.

OTHER TERMS AND CONDITIONS: C.H.I. Overhead Doors is not responsible for accepting, processing, or honoring incomplete or late refund requests. Providing false or misleading information disqualifies any submitted refund claim. C.H.I. reserves the right to deny and/or disregard any refund request deemed to be false, misleading, fraudulent, or inconsistent with the terms of this offer. This offer is void where prohibited or restricted by law. C.H.I. is not responsible for an inability to read the terms of this request process due to the fact that these terms are displayed in the English language. C.H.I. is also not responsible for any loss, destruction, or theft of your proof of purchase. C.H.I. is not responsible for printing errors. Copies of these Terms and Conditions, the completed authorization form and the proof of purchase should be kept for your records. Submissions will not be returned and become the property of C.H.I. Overhead Doors. The information you provide will be subject to C.H.I.’s privacy policies posted online at www.chiohd.com/garage-doors/privacy_policy. For more information, or to learn the status of your refund request, please email rebate@chiohd.com.

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